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CommuterConnect.Net Frequently Asked Questions


Who can use CommuterConnect.Net?

CommuterConnect.Net was developed by the City of Aspen to assist employees and residents of the Roaring Fork Valley with their commutes. All Valley residence are encouraged to try CommuterConnect.Net.

Is CommuterConnect.Net available to people living outside of the Roaring Fork Valley?

Yes. CommuterConnect.Net is designed to assist commuters within and around the Valley. This site is also capable in helping commuters with one time, long distance traveling. For best results, keep searches within the state of Colorado.

What are the benefits of carpooling?

Carpooling lets you share the cost of driving; it provides you with company for your commute and saves you money. It is often the perfect solution for commuters located far from their worksite or without access to transit service. In some families carpooling to work avoids the need for a second car.

Is there a charge to use CommuterConnect.Net?

There is no charge to use CommuterConnect.Net.

Why is CommuterConnect.Net one of the most advanced in the world?

CommuterConnect.Net uses state-of-the-art geocoding technology, searches for matches along a route from your origin to your destination, and offers extensive user-controlled search defining abilities. It defaults to searches within employer groups and maximizes accessibility and usability for users.

How do I use CommuterConnect.Net?

Registering with CommuterConnect.Net is fast, easy and simple. Follow these easy steps:

First time users:

  1. Click on "Register as a new user" at the top of any page.
  2. Enter your work email address and select a personal password.

    NOTE: By entering your work email address you will enable the system to search for compatible carpoolers within your employer group. If you enter a non-work email address you will be matched with whomever in the database has selected "match me with any compatible carpooler within the NCR, regardless of employer".

  3. Enter your personal profile information such as gender, driver or passenger preference, etc.
  4. Enter your address information including:
    • Your home address
    • Carpooling origin address (if different from your home address) and Destination (work) address.

      Note: The system will confirm your origin and destination on a map. The system may correct an incorrect postal code if the one you entered doesn't correspond with United States Postal Service data. (Also note that some work postal codes correspond to a central mailing system rather than the actual address of the building so the system will 'correct' your entry to correspond to the actual physical address of the location you entered).

      If the system doesn't recognize the address, you will be able to select your location on a clickable map. Drag your cursor across the screen to move the map or zoom in/out with the "+" or "-" buttons.

    • Define your travel schedule.
    • Add any extra comments about your commute.
  5. Select "Search for matches"
  6. The system will return a list of potential carpool partners, based on your defined search criteria. You may modify or change any of this data to better narrow down your search.
  7. To contact a person from your matchlist, select "email this person". The email is sent from you to the contact directly from RideShark. The contact is then able to reply directly to you. This is the methodology that systems such as EBay use to communicate between a buyer and a seller.

Registered Users:

  1. Login with your UserID and Password
  2. Click on "Search for Matches"
  3. Select the method of transportation you would like to find partners in
  4. Email users who match your search and see if you can start or join a carpool!

Why do you recommend that I use my work email address?

All email addresses require confirmation before the system enables you to search for carpoolers. Often people searching for carpool partners are most comfortable searching within their own employer group. Email verification will be used to ensure that people who want to search within their own employer group are doing so with validated registrants.

Why can't I search for carpool partners immediately upon registering?

Before registrants are permitted to search for carpool partners, the system will send an email to validate the email addresses entered. When you receive the email you need to click on the activation link to enable the search feature.

How does CommuterConnect.Net find carpool matches?

CommuterConnect.Net is one of the most advanced ridematching systems in existence today. Your origin and destination are geocoded to a corresponding latitude and longitude coordinate. A ‘route’ from your origin to work is evaluated. The system will match within a user-defined distance from your origin, destination and along your route.

What if I don't want other people to find me in searches because I've found a carpool partner or I'm not able to carpool right now?

Simply go to edit your trip profile and uncheck the box that says "I am actively looking for a carpool partner".

Is my information private?

Yes. Rest assured that all of your data is secured to a very high level using the same technologies that on-line banking and major on-line merchants utilize. No information provided during registration will be provided to any external agency at any time. For monitoring purposes aggregate data only will be used to evaluate and assess the ridematching system.

What about car insurance?

Personal or corporate vehicle insurance is dependent upon your policy. Therefore it is strongly recommended that you check with your insurance provider prior to initiating any carpool. CommuterConnect.Net assumes no responsibility for insurance issues.

What if I only want to match with people from my workplace?

If you register using your work email address and leave the button checked that says “search only within my employer group” the default settings of the system will search only within your own employer group. If you uncheck this box, you will be matched with everyone in the system that is looking for a carpool partner outside of their own specific employer.

Note for Federal Government Employees: Your employer group is the Federal Government. To select a match that meets your site specifically, select "match my worksite exactly" under advanced settings when searching for a match.

I registered using my email home address, but want to match within my employer group.

Simply click on the “Change UserID and Password” button and modify your UserID. You will immediately receive an email which will ask you to click on a provided link to confirm your modified email address is functional. You will also receive another email which will contain your UserID and Password. Please save this email for future reference.

I forgot my UserID. What can I do?

Remember that your UserID is also your email address. If you still can't log in, try resetting your password. If you are sure that you don't know what email address you used, email us using the "Contact Us" form at the bottom of every page.

I forgot my Password. What can I do?

In the login form, simply click on "I forgot my password". Enter your email address in the form, and the password which corresponds to that email address will be immediately mailed to you.

I work at two different jobs in different locations. What can I do?

If you have two email addresses, then you can create two different accounts with different address profiles.

What if I don't find a match?

First, make sure you've tried adjusting your search settings. The default setting searches within 2 miles from where you live or work or 2 miles along your route. You can expand or reduce these search distances through "Advanced options" when searching for matches. If you still don't find a match, try searching again in a week or two. New users are always registering and adding new trips, so don't give up if you're not immediately successful. Make sure your profile is visible so that others can contact you too.

Will encouraging carpooling reduce transit use?

CommuterConnect.Net is all about improving the travel options for commuters. Typically carpoolers are those whose origin, destination or working hours are not conducive to using transit. There have been no known studies that demonstrate a correlation between a ridematching system and reduced transit use. In fact, when more options are available to commuters some may find that by carpooling on some days they are more likely to use transit on the days they don't carpool. A ridematching system provides increased opportunities for carpooling only.

How do I get help if I'm having technical problems?

If you're experiencing any problems click on the help link at the bottom of the page to email technical support.

Who do I contact if I have comments or general questions?

Click on the comments link at the bottom of the page to email CommuterConnect staff.

What is RideShark Corporation?

RideShark Corporation is the developer of the CommuterConnect.Net application and hosts the application database. RideShark Corporation is a Microsoft Gold Certified Partner.

Returning CommuterConnect User Frequently Asked Questions


Why doesn't my link for CommuterConnect work under my favorites?

Your link is connected to our previous service provider. With our new system, you will need to create a new link and/or short cut to add CommuterConnect to your favorites.

What should I do if I've lost/deleted the email with my user ID and temporary password?

Go to CommuterConnect.Net and enter your User ID (email address). Click forgot your password and follow the steps to reset your password.

Why can't I fill out my Commute Calendar to enter for the prize drawings?

You need to be logged into your account and have verified your email address to access your Commute Calendar.

Do I need to create a commute under find matches to enter my commutes on the Commute Calendar?

No. Just go to your Commute Calendar, click and drag a travel mode to the calendar and an option for creating a commute will appear. For more information, check out the video tutorial in the upper right hand corner of the calendar page.

Do I need to enter my commute information each time I select a travel mode?

Our new CommuterConnect system allows you to create multiple commutes to save under my saved routes. If your commutes vary, you should create descriptive titles to distinguish them (example: "To work via bus" and "To work via bike"). Once these commutes are created, press the save day icon in the upper right corner of that day. This daily commute will be saved under your my saved routes section. Now you can simply click and drag the appropriate saved route to your calendar as needed. For more information, check out the video tutorial in the upper right hand corner of the calendar page.

Why can't I enter commutes in the grayed out areas on my Commute Calendar?

The 28th of each month is the last day on which you can enter commutes for the previous month. (i.e. August 28 is the last day to enter commutes for the month of July). In addition, you cannot post commutes before the actual day has taken place.

Where are my previous commutes on my Commute Calendar?

Commutes entered in the previous system did not transfer to the new system. We apologize for the inconvenience.

Why can't I see the images on emails sent by CommuterConnect?

Most Outlook programs default to not accepting these images as a measure to reduce email size and spam. Follow these three steps to change your permissions for CommuterConnect emails:

  1. Open the email.
  2. Go under your Junk E-Mail section.
  3. Click add sender’s domain to safe sender’s list.

I selected the "Remember me" box at sign in. Why isn’t my password being remembered?

Your User ID is remembered, but for security reasons your password is not.

My mailing address is different from the place of origin for my commute. How do I enter my mailing address so I’m able to receive my prizes by mail?

Follow these four easy steps:

  1. Log into your account.
  2. Go to your personal settings in the upper right hand corner.
  3. Click edit my addresses.
  4. If your commute origin address is not the same as your mailing address, fill it in.

Why is the website responding slowly?

The server is consistently sending information to your webpage. If the system seems sluggish despite being connected to a high speed network, your browser may need an update. If you feel the system is still slow, please send your feedback through the Contact Us form on the site. We’ll work with our new service provider as necessary to decrease page load times.